Legal notice

1. COMPANY DETAILS

This website (alvorugs.co.uk) is owned and operated by Alvorugs Ltd.

  • Full Legal Entity Name: Alvorugs Ltd

  • Trading Name: Alvo Rugs

  • Company Registration Number: 16393036

  • Country of Registration: Registered in England and Wales

  • Registered Office: 124 City Road, London, EC1V 2NX, England

2. CONTACT INFORMATION

For general inquiries, customer support, delivery updates, or return requests, please contact us through our official support channel:

  • Customer Support Email: hello@alvorugs.co.uk

  • Website: https://alvorugs.co.uk

  • Response Time: We aim to respond to all written inquiries within 1 to 2 business days.

3. REGULATORY & STATUTORY COMPLIANCE

Alvorugs Ltd operates in full compliance with United Kingdom consumer protection and online trading legislation, including:

  • The Consumer Rights Act 2015

  • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

  • The Electronic Commerce (EC Directive) Regulations 2002

  • The Data Protection Act 2018 and UK General Data Protection Regulation (UK GDPR)

4. ONLINE DISPUTE RESOLUTION & CONSUMER RIGHTS

If you have a issue regarding a purchase, please contact us first at hello@alvorugs.co.uk so we can resolve the matter directly.

If a complaint cannot be resolved amicably, UK consumers have the right to seek independent guidance or escalate disputes through statutory consumer bodies, such as:

5. INTELLECTUAL PROPERTY NOTICE

All content, product branding, imagery, rug designs, graphics, text copy, layout, and website assets displayed on alvorugs.co.uk are the exclusive intellectual property of Alvorugs Ltd unless otherwise stated.

Unauthorised reproduction, copying, distribution, or commercial exploitation of any material on this site without explicit prior written consent from Alvorugs Ltd is strictly prohibited.

6. DISCLAIMER & EXTERNAL LINKS

  • Accuracy of Information: While we make every effort to ensure that the information on our website is accurate, complete, and up to date, Alvorugs Ltd accepts no liability for errors or omissions that do not breach statutory obligations.

  • External Links: Our website may contain links to external third-party websites or services. Alvorugs Ltd is not responsible for the content, privacy policies, or practices of external sites.